0 Items

Returns & Refunds Policy

Our Identity

Bedford Target Supplies is a trading name of Rob Shaw Ltd, registered as a limited company in Scotland under company number: SC415382.

VAT No.: 206 9650 03

Bedford Target Supplies
Warren House Farm
Ganton
Scarborough
YO12 4PG
UK

T: 07850 003 226

E: sales@bedfordtargetsupplies.co.uk

In the event of a query or complaint please contact us using the above details.

The following terms and conditions do not affect your statutory rights as a consumer.

 

The Right of Consumer Cancellation

When you receive goods ordered from www.bedstargetsupplies.co.uk, and you change your mind about anything you order, you may cancel the order up to 14 calendar days from receipt of goods.

We will refund the price paid as soon as possible, but no later than 14 days from notification that you wish to cancel the order.

This notification must be in writing and will not be accepted in the form of a telephone call only.

We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you if a carriage charge was paid at the time of order.

 

Goods returned must be in perfect condition and fit for resale.

We will only accept goods returned to us that are in perfect condition and “fit for re-sale” This means that the original product retail packaging should be intact and in good condition and the goods themselves should be returned in perfect condition, as initially received by you the consumer. All product tags and information MUST be attached to the garment, and the garment should be returned in perfect condition. Any goods returned that do not meet these criteria cannot be accepted for a refund. We recommend you use an Insured trackable service to return any goods to BTS.

Whilst goods you wish to return are in your possession you must ensure they are not subjected to adverse conditions such as moisture, odours etc as garments will not be accepted that are returned and show signs of contamination.

Please ensure any returns are accompanied by your details.

The rights of cancellation come from Consumer Protection (distance selling) Regulations 2000.

 

Warranty Returns – returning your item via courier or postal services

Should you have to return an item to us under warranty for a fault or similar, or returning goods incorrectly sent by BTS, please call us on 07850 003 226 or email: sales@bedfordtargetsupplies.co.uk.

When returning items to us for alternatives sizes or if not suitable this cost would be payable by you or can be deducted from any refund due if goods are returned within the Terms and Conditions.

 

Recovery of goods after cancellation

When you, the consumer, exercise your right to cancel the contract ownership of the goods reverts to BTS. The DTI regulations impose a responsibility to you, the consumer, to take ‘reasonable care’ of any goods that have been supplied to you from BTS. You, the consumer, also have a duty to restore the goods to BTS, you must therefore return the goods to BTS, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to BTS then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

Consignment tracking details for successfully processed orders will be accessible for a maximum of 150 days after which time it will be assumed that ordered goods have been successfully delivered if no contact has been made by the customer during this period.

(We are unable to make a claim or track orders despatched by way of courier after a period of 150 days)

 

Goods Damaged in Transit

Thankfully goods being damaged in transit is rare, but it can occur.

We normally send goods using an insured service by Royal Mail for small packages, therefore should you receive goods that are damaged, we are usually able to make a claim against the courier.

However, claims are only valid if goods are Signed for as damaged, which means you may have to check the contents before signing for the parcel.

We cannot guarantee a claim for damage will be successful, should goods be signed for normally, and later found to be damaged.

 

Special Order Goods

If you make a special order for goods from www.bedstargetsupplies.co.uk such as altered garments, engraving, or personalization or anything which has been altered from the original manufacturers standard original specification, then these goods are not covered by the RIGHT OF CONSUMER CANCELLATION. This also applies to goods specially ordered which have been bought on a fluctuating market such as goods we specially order overseas on a fluctuating rate of exchange.

 

Our performance as a supplier to you.

We aim to deliver your order within 2 working days but this may not always be possible. If the goods are not in stock at BTS, then we may have the goods delivered to you direct from our supplier. This may take longer, but we will notify you by email with an estimated delivery time if goods are not in stock.

The statutory delivery performance period set out in guidelines by the DTI is that we must deliver your goods within a maximum of 30 days from receipt of your order.

We will however endeavour to deliver well within this time, but in the event of the goods becoming unavailable we may offer you substitute goods, but you are not obliged to accept them. If we have not delivered your goods within 30days then you are entitled to a full refund, including any postage paid by you.

These regulations do not affect any rights you, the consumer, have to claim compensation for non-performance of the contract under general law.

 

Confirmation of Purchase to you, the consumer

When you make an online purchase at www.bedstargetsupplies.co.uk we will send you a confirmation by email of your order.

Once you have received this confirmation email and you wish to exercise your right to cancel you should contact us using the details shown in the “Our Identity” section. This must be in writing, in no circumstances will a telephone call will not be accepted in place of written cancellation.

If we do not receive written confirmation of cancellation within 14 calendar days from when you received the goods, then the regulations do not apply.

 

Contracts

When you purchase goods from BTS you are entering into what we call a Distance Contract. This contract is defined as any contract concerning goods or services concluded between a supplier and a consumer under an organized distance sales or service provision scheme run by the supplier who, for the purpose of the contract, makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded.

If you, the consumer, orders goods online but comes to BTS to collect and therefore view the goods, then the distance selling regulations no longer apply as you the consumer have had the opportunity to review the goods before leaving the premises.

 

Our Telephone Contact with you.

When we contact you, the consumer, with a view to concluding a distance contract, or to advise a change in delivery times etc., we will identify ourselves by giving the our own (sales persons) name, and our company name, and the commercial purpose of the call at the beginning of the conversation.

If you do not wish to receive telephone communication from BTS, then please advise us and we will only contact you by your preferred method, whether it be email, or fax.

 

Customer Contacts

When you, the consumer, purchases goods from www.bedstargetsupplies.co.uk, you have an option to give your permission to allow us to contact you with special offers, or news, etc.

Only if this permission is given at this time, we can then contact you via email, or telephone, which means keeping a record of your contact details in our secure database. It is not our policy to share your details with any other organizations.

If you wish to withdraw this permission, then we require this in writing and we will then remove your contact details from our database immediately. It is an offence for us to contact you with offers/news without your express consent.

 

Complaints

Should you have a complaint about any product purchased from BTS, or about our web site please address this to sales@bedfordtargetsupplies.co.uk or contact us by post, telephone, fax or in person.

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

 

Payment

We accept the following credit cards: Visa, Mastercard, Switch, Visa Delta, JCB

 

UK Delivery

When ordering please select your location from the drop-down box in order to calculate the correct delivery charge.

When we process your order at BTS an email response will be sent to you to confirm that the order has been processed.

We Ship Royal Mail Recorded Delivery

We may ship low value items using Royal Mail and these items are normally delivered within 48hrs of despatch to UK.

(Excludes bank holidays and weekends)

International Deliveries

When ordering please select your location from the drop-down box in order to calculate the correct delivery charge.

When we process your order at BTS an email response will be sent to you to confirm that the order has been processed.

Depending on your order value we ship your goods using one of the following methods

APC Couriers

Please feel free to contact us should you be concerned that your order is overdue.

Any import taxes incurred when purchasing goods from BTS will be paid directly by the customer. Sending goods within Europe does not normally incur import taxes.

Should you require an Express timed delivery we are able to provide a premium service at extra cost which can be delivered to a specific time slot. If you require an urgent service please order by telephone.

If you are requesting your goods to be sent to a different address than your billing address we will require proof of identification/residency to prevent fraudulent transactions.


Delivering your order to your place of work:  We are perfectly happy to send to work addresses but may contact your place of work to prove you are the cardholder or request a company letterhead or other form of identification.

Delivering to an alternative private residence: If we cannot verify your residency at the delivery address or obtain a proof of identification from you such as a copy of passport or driving licence, then we will only send to the billing address.

Contract: Automatic confirmation of receipt of your Order does not constitute a Contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.